Conferences & workshops organized by SMART TRIBUNE
How are AI and knowledge management transforming the efficiency of customer advisors in 2023?
In the face of ever-higher customer expectations, Knowledge Management is becoming essential. Discover how generative AI, combined with knowledge management, is proving to be an essential performance lever for the efficiency of customer services and their advisors. Building effective customer advisor knowledge bases is a major challenge. How can AI help us overcome these obstacles? What are the concrete benefits of an AI-assisted knowledge management strategy?
Conference Moderator:
Christopher MONTÉMONT
CEO & Co-founder – SMART TRIBUNE
Smart Tribune is a French SaaS provider of self-service knowledge base solutions. Our 360° AI ecosystem enables us to manage and distribute self-service knowledge bases, empowering customers and advisors in their search for information by providing them with the right answers at the right time, all along the customer journey.
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17 • 18 • 19 SEPTEMBER 2024
Palais des Festivals
de Cannes