Conferences & workshops organized by TERSEA
Attend the demo of Gramaide, Tersea's generative AI for Correction, Reformulation, Synthesis of the agent's writings
Tersea is a customer relationship outsourcing professional in France and Offshore, offering innovative solutions dedicated to operational performance.
Gramaide is Tersea's generative AI solution that works without integration and with all CRM systems on the market (Salesforce, Zendesk...).
It:
- Automatically corrects your agents' writings
- Reformulates according to 10 tones and allows you to create your own outgoing Relationship Signature
- Synthesizes written and oral conversations between your clients and agents
Gramaide also proposes an Automated Quality Monitoring module to manage and support CRC performance.
The workshop will be dedicated to the live demonstration of our solutions in an operational context of customer case handling.
Conference Moderator:
Edouard LAYEILLON
Head of Sales – TERSEA
Speaker:
Sebastien MONNIER
Cofounder and CTO – TERSEA
As an outsourced customer relationship professional (BPO), Tersea offers customer service, telesales, and back-office management services, relying on its 1400 employees located in France, Morocco, and Senegal. Tersea also provides AI solutions for correction/rephrasing/summarizing, telephony, automated Quality Monitoring, ticketing, and OCR.
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17 • 18 • 19 SEPTEMBER 2024
Palais des Festivals
de Cannes